FAQ
Shipping & Orders
What size should I buy?
Our products are available in a wide range of sizes to accommodate different body types. Please check our size guide on each product page to find the perfect fit for you.
Can I buy online & pick up in store?
Yes! We offer local pick up at our Las Vegas location.
How do I make changes to my order?
Before placing your order, please double check all final details as no changes can be made once ordered. If you wish to cancel your completed order, we need to be contacted within 30 mins of order placement.
Where are products shipped from?
Las Vegas, NV.
My order was not delivered on the estimated delivery date.
We understand delays are no fun! Unfortunately once your package leaves our warehouse, any delays that occur are out of our control. Please always check your tracking as it will give you the latest update.
Do you offer free shipping?
We offer free domestic shipping for orders over $100. Orders under $100 have a $10 flat rate for Basic Shipping. Other shipping options, like FedEx 2 Day or Standard Overnight, have varying costs based on location.
Do you ship internationally?
Yes, we ship internationally. Shipping prices and delivery dates vary by location. Please note that customers are responsible for any customs or fees incurred. For any additional questions regarding any custom and duty fees, please reach out to your local Fedex customer service. .
Why is my discount code not working?
If you are having trouble with a valid discount code, please confirm the correct code is being entered with accurate spelling and is being used on valid sale products. If you continue to have any troubles, please feel free to contact us!
What should I do if my package is missing or defective?
Please email info@resoluna.com & we are happy to help!
How can I contact Resoluna's customer service?
You can reach our customer service team via email at info@resoluna.com
Returns & Exchanges
What is the return policy?
We accept exchanges or store credit for items returned within 30 days of the original purchase, excluding swimwear and sale items. Items must be unworn, unwashed, and in their original condition with tags attached.
No returns will be accepted after 30 days.
How do I submit an exchange?
To submit a return, log in to your account on our website, follow the prompts to request a return, and provide a reason for the return. If approved, you will receive a return shipping label and instructions via email.
Are returns free of charge?
Resoluna will provide a prepaid USPS shipping label for all approved returns and exchanges. Customers are responsible for return shipping for international returns.
Can I return sale items?
Sale items are considered final sale and are not eligible for return or exchange.
How long does it take to process my exchange or store credit?
Exchanges or store credits will be processed within 5 business days of receiving your returned order at our warehouse.
Do you offer refunds for returns?
At this time, we do not offer refunds to payment for returns.
Gift Cards & Payments
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations, perfect for gifting to friends and family. Gift cards can be used on any product on our website.
Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions. Join our loyalty program to earn points every time you shop. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.
What payment methods can I use?
Domestically, we accept:
- Afterpay
- American Express
- ApplePay
- Discover
- Google Pay
- Mastercard
- Paypal
- Visa
Payment methods will vary by country, your country’s approved method will be available at check out.
Do you offer payment plans?
Yes.
Please note, Resoluna does not play a role in the approval process for payment plans.
Does Resoluna price match or offer price adjustments?
We do not price match or offer price adjustments at this time.
Resoluna Products
Is Resoluna available in stores, or is it online only?
Currently, Resoluna products are available for purchase on our website. However, we are featured in amazing studios all over the world. Please review our Where to Shop page for more details.
Are Resoluna sports bras suitable for high-impact activities?
Our sports bras are designed for medium support, making them ideal for low to moderate-impact activities such as yoga, Pilates, and casual workouts.
Can I wear Resoluna activewear for activities other than workouts?
Absolutely! Our clothing is designed for versatility, so you can wear it from workouts to casual outings, meetings, or even travel adventures.
How are Resoluna products made?
Our products are crafted with care using sustainable materials and ethical manufacturing processes. We aim to create apparel that is comfortable, stylish, and mindful of our planet's resources.
Get in touch
Have questions about your order, or a general enquiry?